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Frequently Asked Questions

Q. Will The Fire Fighter Professor continue to take payment from my credit card after my subscription has expired?

A. No. The Fire Fighter Professor only credits the initial purchase. Extra time purchased beyond the subscription can only be made by you.

Q. Do I need to install any software on my computer to use The Fire Fighter Professor?

A. No. You will never have to install any software on your computer to use The Fire Fighter Professor. All you need is an Internet Browser. This will allow you to use The Fire Fighter Professor on any computer that has a connection to the Internet.

Q. If my access time to The Fire Fighter Professor runs out, do I have to purchase a new membership or can I just extend my subscription?

A. You will never have to buy a new membership to The Fire Fighter Professor. If you are a member and your subscription runs out, you only need to pay for the new amount of time that you desire.

Q. What happens if I start an exam and have to stop before I am finished?

A. The Fire Fighter Professor is smart. (He is a Professor remember) He was designed to allow you to study when it is most convenient for you. Whenever you begin any set of questions, either an exam or a random grouping, The Fire Fighter Professor remembers where you are. If you leave a test prematurely, you can return in the future simply by clicking on the "View and Finish Uncompleted Exams" link on your home page.

Q. How long does it take for my account to be activated after I make a purchase?

A. Activation occurs the second that a purchase is completed.

Q. Which Internet browser was The Fire Fighter Professor designed to work with?

A. The Fire Fighter Professor will work with all current Internet browsers. This includes Netscape and Microsoft Internet Explorer. The Fire Fighter Professor works best with Internet browsers that were released within the past two years such as Microsoft Internet Explorer 5 or greater as well as Netscape 6 or greater.

Q. What operating system was The Fire Fighter Professor designed to work with?

A. The Fire Fighter Professor will work with all current operating systems that support Internet browsers. This includes windows, macintosh, linux and various flavors of unix.

Q. Do I need Cookies enabled on my browser for The Fire Fighter Professor to work?

A. Yes. Cookies allow The Fire Fighter Professor to distinguish you from others as you work on your studies. For instructions on how to enable cookies, click here.

Q. The study guide doesn't open for me when I click on the test taking buttons and links, what can I do to fix this?

A.The Fire Fighter Professor relies on pop ups to function properly. If you click on a link to either an exam or quiz and a pop up window does not appear, you may be blocking pop ups. This function is built into such software as the Google search bar, Norton Utilities, and many other utility suites. You must allow pop ups to occur for the question windows to function properly.

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